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Phone Number +965 9558 0524
The image shows a logo with the word "AVENTURA" below it, featuring a design of overlapping triangles in various colors.
The image shows a logo with the word "AVENTURA" below it, featuring a design of overlapping triangles in various colors.

Privacy Policy

 

This privacy policy ('the Privacy Policy') applies to AVENTURA application owned by J3 for Management and Development of Land and Real Estate W.L.L. and details how we collect, manage and use Personal Information, including but not limited to Personal Information collected on our Application, mobile applications, via email, cloud-

based services, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (“Application”).

By “Personal Information” we mean information that is associated with a specific person and can be used to reasonably identify that person. Personal information does not include information that has been made anonymous, and cannot reasonably identify a specific person. It covers how we collect, use, and share that Personal Information as of the date that this Privacy Policy is posted.

AVENTURA is committed to respect the privacy of your Personal Information. We appreciate that individuals are concerned about the security of their Personal Information and we are committed to protecting any Personal Information in our custody or control.

The Application may also contain links to third party Application. These linked sites are not under our control and we are not responsible for content on these sites, nor are these sites subject to this Privacy Policy. Before disclosing your personal information on any third-party Application, we recommend that you examine the terms and conditions and privacy policy of that site.

This Privacy Policy applies when you sign up for, access, or use our services, features, technologies or functions offered on our Application (collectively ‘AVENUES Services’) and in relation to Personal Information we may otherwise collect during the course of our business as set out in this Privacy Policy.

AVENTURA may amend the Privacy Policy at any time. The updated version will be available by following the ‘Privacy’ link on the Application. The revised version will be effective from the time we post it on the Application. AVENTURA may highlight any material changes to the Privacy Policy that may impact you by notifying you by email or otherwise.

Collecting Personal Information

AVENTURA strive to be fair and open about the way we collect information about you and what we intend to do with the information.

We receive and store certain types of information from you when you interact with our Application to deliver the products you request from us, and help improve your overall online experience. For example, like many other Application, we store “cookies” and other web-based files on user devices to get certain types of information when your web browser, mobile phone, or other device accesses our Application. The information sent to us may include data on the pages you access, your computer IP address, device identifiers, the type of operating system you are using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you are using and traffic to and from our site. When you visit our Application or use AVENTURA Services, we may also collect information about your transactions and your activities. Details on our collection of Personal Information through the use of cookies and analytical services is set out below.

In addition, if you open AVENTURA’s account with us or use AVENTURA Services, we may collect the following types of information:

  • Contact information, such as your name, address, phone number, email and other similar information.
  • Detailed Personal Information such as your date of birth or other identification information or documents.

We may also obtain information about you from third parties including our Partners and related companies and identity verification services, and publicly or commercially available sources for the purposes of complying with relevant legislation (eg. anti-money laundering laws).

You may choose to provide us with access to certain Personal Information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your AVENTURA account and authorizing AVENTURA to have access to this information, you agree that AVENTURA may collect, store and use this information in accordance with this Privacy Policy.

We may also collect your Personal Information if you enter a competition or promotion we run (either directly or through our marketing agents or our Partners), or if you apply for employment with us either directly or through a recruitment or employment agency.

In order to help protect you from fraud and misuse of your Personal Information, we may collect information about your use and interaction with our Application or AVENTURA Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity. We may also collect additional information from or about you in other ways, such as through contact with our customer support team, suppliers or service providers (whether via mail, email or through telephone enquiries), your responses to a market survey, and from interactions with AVENTURA’s Partners or as otherwise notified to you at the time.

Using Personal Information

AVENTURA only collect, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by law, court, or tribunal order. We may use Personal Information we collect about you for a number of purposes including:

  • provide (or assess whether to provide) AVENTURA Services;
  • customer support;
  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • investigate and prevent potentially prohibited or illegal activities;
  • enforce our User Agreement with you;
  • learn more about your level of satisfaction, your expectations of us and our Partners, and how we can meet them (for example, in relation to AVENTURA Services, and the goods offered by AVENTURA’s retailers);
  • customize, measure, and improve AVENTURA Services and the content, layout, and operation of our Application;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • contact you via telephone, text (SMS) or email messaging, including as authorized by our User Agreement;
  • compare information for accuracy and verify it with third parties;
  • confirm your identity for the purposes of anti-money laundering and counter-terrorism laws and assess applications and your suitability for AVENTURA Services;
  • to consider you for a position at AVENTURA for which you have applied;
  • to acquire goods or services from you or from your employer;
  • for the purpose of performing data analytics including to improve our and our Partners’ services;
  • for other purposes to which you have consented; and
  • as required or permitted by relevant laws and regulations.

You agree that we may use your Personal Information for the purposes for which we collect it and for related purposes which would be reasonably expected by you.

If all or some of your Personal Information is not collected or cannot be verified, we may be unable to provide you with AVENTURA Services or a customized experience, engage with you, or do business with you.

How we share Personal Information with other parties

We may share your Personal Information with:

  • Our affiliates and related companies;
  • Our Partners and the suppliers and service providers who help with our business operations including in relation to fraud prevention, identity verification, payment collection, marketing, customer service, and technology services;
  • Our retailers, so that they can provide goods or services to you or respond to a complaint by you, or to help them improve the quality and standard of service they provide to you;
  • Financial institutions that we may partner with to jointly create and offer a product;
  • Law enforcement, government agencies or officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to AVENTURA; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate suspected violations of our User Agreement;
  • Your nominated referees so that we may check your references if you are applying for a position with AVENTURA; and
  • Other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on processing Personal Information may be less stringent than in your jurisdiction. When we disclose your Personal Information overseas, we will take all reasonable measures to ensure that your information is held, managed and accessed in accordance with appropriate standards for the handling of Personal Information.

We will only share your Personal Information with third parties as described in this Privacy Policy or as otherwise notified to you at the time of collection or with your consent.

If you open an AVENTURA account directly on a third party Application or via a third party application, any information that you enter on that Application or application (and not directly on AVENTURA’s Application) will be shared with the owner of the third party Application or application. These sites are governed by their own privacy policies and you are encouraged to review their privacy policies before providing them with Personal Information. AVENTURA is not responsible for the content or information practices of such third parties.

Approval

We may require your consent and approval to use and/or disclose your Personal Information if we need to use your information for a purpose that is not related to the purpose for which it was collected.

If you do not consent to AVENTURA collecting, using and/or disclosing your Personal Information for such other purposes, this may affect AVENTURA’s ability to deliver and improve our products and services, or to engage or do business with you. When you provide us with your name, date of birth and residential address in establishing your profile with us, you consent to us disclosing that information to credit reporting bodies and requesting an assessment of whether it matches personal information held by the body to assist in verifying your identity under anti-money laundering laws. The body may provide us with that assessment and use your personal information, and the names, residential addresses and dates of birth of other individuals, to prepare that assessment.

If there is a failure to verify your identity in the way described above, we will notify you within the secure AVENTURA service or otherwise. If you do not want to proceed in this way to verify your identity, you should contact us.

Marketing and privacy

AVENTURA may send marketing materials from time to time to those who have provided AVENTURA with Personal Information about products and services offered by AVENTURA and our Partners.

If you signed up to receive newsletters or other marketing communications from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. You can also log-in to your account to opt-out and update your marketing preferences at any time. Even after you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences.

Even after you’ve opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, outstanding payment inquiries, surveys or recalls, or any questions regarding a specific order.

Controlling Our Tracking Tools & Do-Not-Track Disclosures

Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features, and limit the functionality we can provide when you visit or use our Application. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. If you continue without changing your settings, we will assume that you are happy to receive all cookies on this Site. You can change your cookie settings at any time. Some browsers have a “Do Not Track” feature that lets you tell Application that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.

Cookies and third-party analytical services

We use cookies and track IP addresses via our Application so we can improve our services provided by our Application and enhance your user experience.

When you access our Application or use AVENTURA Services, we (including our Partners and companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, “Flash cookies,” or other local storage provided by your browser or associated applications (collectively ‘Cookies’). We use Cookies to ascertain which web pages are visited and how often, to make our Application more user friendly, to give you a better experience when you return to a Application and to target advertising to you that we think you may be interested in.

For example, Cookies allow us to save your password so you do not have to re-enter it every time you visit our site.

Most web browsers automatically accept Cookies. You can find information specific to your browser under the “help” menu. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of Application we control. However, declining our Cookies may interfere with your use of our Application and AVENTURA Services.

Controlling Online Interest-Based Ads

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on or through our Application. This may also include ads served on other companies’ Application. These ads may be based on information collected by us or third parties. For example, your postal code may be used to target an ad for people in your area. These ads may also be based on your activities on our Application or on third party Application.

Protecting Personal Information

AVENTURA will keep your Personal Information secure by taking reasonable steps to protect it from misuse, loss, and unauthorized access, use, modification, and disclosure.

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.

We also review our security procedures periodically to consider appropriate new technology and updated methods. Only properly authorized people who have a need to access Personal Information to perform their job will be able to see or use that information. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

Accessing and requesting correction of Personal Information

We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under privacy law, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your Personal Information or do not agree to correct your Personal Information we will tell you why.

Unless we do not agree to your request for access to Personal Information, in most cases AVENTURA will provide you with access as soon as reasonably possible following receipt of your request. If you request corrections to your Personal Information and AVENTURA agrees with your request, these changes will be made as soon as practicable. If AVENTURA do not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you are dissatisfied with our refusal to provide you with access to, or correct, your Personal Information you may also complain to the applicable regulator in your jurisdiction.

Subject to the terms set out in the AVENTURA User Agreement, you can also close your AVENTURA account through our Application. If you close your AVENTURA account, we may retain information from your account for a period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud or risk, enforce our User Agreement, or take other actions as required or permitted by law.

Resolving your complain

If you have a complaint regarding AVENTURA’s management of your Personal Information, please prepare your complaint in writing and email it to us at [email protected]. AVENTURA will provide written acknowledgment of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.

Last update at 18/11/2025